Privacy Policy

Important notice regarding text messaging data

Keystone Office (“we,” “us,” or “our”) does not share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing, promotional, or other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information we collect

We collect the following types of information:

Personal information:

• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-personal information:

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer communication:

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How we use your information

We use collected data to:

• Provide and improve our services
• Process transactions and payments
• Communicate with you about your inquiries, appointments, and promotions you have opted into
• Enhance website functionality and user experience
• Ensure security and fraud prevention
• Maintain records of your communication preferences and consent

3. SMS messaging and compliance

Text message program terms and conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-in and consent:

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and applicable laws

Opt-out instructions:

• You can cancel SMS notifications at any time by replying STOP
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• Opt-out requests are processed promptly

Message frequency and content:

• Message frequency varies based on your interactions with our business
• Messages are directly related to the services you have requested
• We do not send promotional content without specific consent

Help and support:

• Reply HELP for assistance or contact us at magdy@keystone-office.com
• Customer support is available during regular business hours

Carrier information:

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS data protection statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors for support services, such as customer service, when necessary to deliver the services you requested. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties except aggregators and providers of the text message services as needed to deliver messages you consented to receive.

We implement data protection measures to safeguard your SMS opt-in information and consent records.

4. Information sharing and disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service providers:

• Third-party vendors who assist in our operations (for example, payment processing, appointment scheduling)
• SMS aggregators and providers solely to deliver messages you have consented to receive
• Service providers who are contractually obligated to maintain confidentiality and security

Legal compliance:

• When required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business transfers:

• In case of mergers, acquisitions, or sale of assets
• In such cases, your data remains protected under the terms of this policy

The categories above exclude text messaging originator opt-in data and consent from sharing with third parties except aggregators and providers of the text message services, as described in Section 3.

5. Data security

We implement and maintain reasonable security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest, where appropriate
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is completely secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies and tracking technologies

We use cookies and similar technologies to:

• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your rights and choices

You have the right to:

• Access, update, or delete your personal information, subject to applicable law
• Opt out of marketing emails by using the unsubscribe link in our emails
• Opt out of SMS messages by replying STOP
• Request information on how we process your data
• Withdraw consent for future communications, where consent is the legal basis
• Lodge a complaint with a supervisory authority if you believe your rights have been violated, where applicable

To exercise these rights, please contact us using the information in Section 10.

8. Third-party links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Keystone Office.

9. Changes to this privacy policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we may notify you by email or through a notice on our website.

10. Contact us

If you have questions about this Privacy Policy or how your information is handled, contact us:

Keystone Office
Phone: +1 (307) 800-1948
Email: magdy@keystone-office.com
Website: https://keystone-office.com

By using our website and services, you consent to this Privacy Policy.